Terms of Service

These Terms of Service (the "Terms") form a binding agreement between you and Comigo ("Comigo," "we," "us," or "our") and govern your access to and use of the Comigo mobile application and any related features, content, and services (collectively, the "App"). Please read these Terms carefully before using the App.

By downloading, installing, accessing, or using the App, or by creating an account, you agree to be bound by these Terms and by our Privacy Policy, which is incorporated into these Terms by reference. If you do not agree, you must not use the App.

1. Eligibility

You must have the legal capacity to enter into a binding contract to use the App. If you are a minor under the laws of your jurisdiction, you may use the App only with the involvement, supervision, and consent of a parent or legal guardian, who agrees to be bound by these Terms on your behalf. The App is not directed specifically at children under 13 (or the equivalent minimum age in your jurisdiction), and we do not knowingly permit account creation by a child under that age without appropriate parental consent, consistent with our Privacy Policy.

2. Your Account

• Registration: to access most features of the App, you must create an account using one of the sign-in methods we offer. You agree to provide accurate, current, and complete information during registration and to keep it up to date.
• Account security: you are responsible for safeguarding any credentials associated with your account and for all activity that occurs under it. Notify us promptly at hello@usecomigo.com if you become aware of any unauthorized use of your account.
• One account per person: unless we expressly permit otherwise, each person may maintain only one account.
• Account deletion: you may request deletion of your account and associated data at any time on our Delete account page. Please see our Privacy Policy for further detail on how account deletion and data retention work.
• Suspension and termination: we may suspend, restrict, or terminate your account or access to the App, with or without notice, if we reasonably believe you have violated these Terms, engaged in fraudulent or abusive conduct, or created risk or possible legal exposure for us or for other users.

3. Description of the App

Comigo is a paid, subscription-based, gamified mobile language-learning application that offers interactive lessons, practice activities, games, progress tracking, reward and customization mechanics, an optional productivity/focus feature, and AI-assisted speaking practice features, among other functionality that may be added, modified, or removed from time to time. The specific features available to you may vary based on your device, region, the language pair you are studying, and ongoing product development.

We may add, change, suspend, or discontinue any aspect of the App, including particular features, at any time, with or without notice, and we will have no liability to you for doing so, except as required by applicable law.

4. Subscription and Billing

The App is offered exclusively on a paid, subscription basis. Access to the App and its features requires an active, paid subscription; there is no free, ad-supported, or pay-per-feature version.

• Subscriptions are sold, billed, and managed through the applicable app store (the Apple App Store or Google Play), under that store's own payment and billing terms. We do not process or store your payment card details ourselves.
• Subscriptions automatically renew unless cancelled before the end of the current billing period. You can view, manage, or cancel your subscription at any time through your device's app store account settings.
• Current pricing, billing frequency, and any introductory or trial offer are disclosed to you in the App and/or the app store listing before you subscribe, and are governed by the applicable app store's billing and refund policies.
• We may change our subscription offerings, including which features are included, at any time. Where required by applicable law, we will provide notice before any change takes effect on an active subscription.
• Refunds are handled by the applicable app store in accordance with its own refund policy; we do not directly issue refunds.

5. In-App Rewards and Virtual Items

The App may include a system of virtual, in-app rewards and cosmetic items earned through your activity within the App (for example, by completing lessons or maintaining a practice streak). Unless we state otherwise within the App at the time:

• Virtual rewards and items have no real-world monetary value and cannot be purchased, exchanged, transferred, or redeemed for real currency or anything of real-world value.
• Virtual rewards and items may only be used within the App, for purposes such as cosmetic customization, and confer no ownership interest of any kind.
• We may adjust, reset, expire, or remove virtual rewards or items at our discretion, including to correct technical errors, maintain game balance, or prevent abuse, without liability to you.
• Your ability to earn virtual rewards may be subject to limits (for example, daily or periodic caps) that we may set and change at our discretion to maintain fair and sustainable use of the App.

If the App offers any additional purchasable digital content beyond the subscription described in Section 4, such purchases will be governed by additional terms presented to you at the time of purchase, together with the refund and billing policies of the applicable app store through which the purchase is made.

6. Voice and AI-Assisted Features

Certain features of the App involve processing your spoken voice input through third-party artificial intelligence and speech-recognition technology in order to power interactive conversation practice and/or to evaluate your pronunciation, as further described in our Privacy Policy.

By choosing to use these features, you:

• Consent to the transmission of your microphone audio, for the limited duration and purpose of that feature, to our service providers as described in our Privacy Policy;
• Agree not to use these features to transmit content that is unlawful, harassing, hateful, sexually explicit, defamatory, or otherwise inappropriate, or that infringes the rights of any third party;
• Agree not to attempt to misuse, abuse, manipulate, or extract the underlying AI or speech-recognition systems, including by attempting to circumvent any usage limits we apply;
• Understand that AI-generated output may sometimes be inaccurate, incomplete, or behave in unexpected ways, and that the App is intended as a supplementary learning aid, not a substitute for professional instruction, assessment, or certification.

We may apply reasonable usage limits to AI-assisted features (for example, limiting the amount of practice time available within a given period) and may change those limits at our discretion.

7. Optional Focus/App-Lock Feature

The App offers an optional, opt-in feature that lets you restrict your own access to other apps on your device that you choose, until you complete a short learning challenge within Comigo. This feature is entirely voluntary, off by default, and only ever applies to the specific apps you personally select.

To provide this feature, the App uses platform-level capabilities that your device's operating system makes available for this purpose (on Android, an Accessibility Service permission limited to detecting which app is in the foreground; on iOS, Apple's built-in Screen Time / Family Controls system). Full detail on exactly what each platform capability does and does not allow us to see is set out in our Privacy Policy, which you should review before enabling this feature. By enabling this feature and granting the associated system permission, you authorize the App to use that permission solely to operate this feature as described in the Privacy Policy.

You acknowledge and agree that:

• This feature is a self-imposed productivity tool. You are solely responsible for deciding which apps to restrict and for managing your own device settings, including disabling the feature or the underlying system permission at any time.
• The feature depends on functionality controlled by Apple and/or Google, which may change, limit, or discontinue the underlying platform capability at any time, and we are not responsible for any resulting change in how the feature behaves.
• You will not attempt to use this feature to restrict, monitor, or interfere with a device or apps belonging to another person without their knowledge and consent. The feature is intended solely for self-management on your own device.
• We are not responsible for any consequence of being temporarily unable to access an app you have chosen to restrict, including during emergencies; you should disable the feature in advance if you anticipate needing uninterrupted access to a restricted app.

8. Acceptable Use

When using the App, you agree that you will not:

• Violate any applicable law, regulation, or these Terms;
• Use the App to harass, abuse, threaten, or harm another person;
• Attempt to gain unauthorized access to any account, system, or network related to the App;
• Reverse engineer, decompile, disassemble, or otherwise attempt to derive the source code, underlying ideas, or architecture of the App, except to the extent such restriction is prohibited by applicable law;
• Use bots, scripts, scrapers, or other automated means to access or interact with the App, or to artificially inflate progress, streaks, or in-app rewards;
• Interfere with, disrupt, or place undue burden on the App's infrastructure or its availability to other users;
• Upload, transmit, or otherwise make available any content (including via voice, photo, or text features) that is unlawful, infringing, obscene, hateful, or otherwise objectionable;
• Misrepresent your identity, impersonate any person or entity, or create an account on behalf of someone else without authorization;
• Use the App for any commercial purpose not expressly authorized by us;
• Use the optional focus/app-lock feature described in Section 7 to restrict a device or apps that are not your own, or that belong to another person without their knowledge and consent.

We reserve the right, but have no obligation, to monitor use of the App and to investigate and take appropriate action (including content removal, account suspension or termination, and reporting to law enforcement where warranted) against anyone who violates this section.

9. User Content

If the App allows you to submit content (for example, an avatar photo, a display name, feedback, or other materials), you retain whatever ownership rights you have in that content. By submitting content, you grant us a worldwide, non-exclusive, royalty-free, sublicensable license to host, store, reproduce, and display that content solely as necessary to operate, maintain, and provide the App to you. You represent and warrant that you own or otherwise control all rights to the content you submit and that your content does not violate these Terms or infringe any third party's rights.

We may, but are not obligated to, review, screen, or remove content at our discretion, including content we believe violates these Terms.

10. Intellectual Property

The App, including its software, design, user interface, illustrations, animations, lesson content, trademarks, and all other elements (excluding your own user content), is owned by Comigo or our licensors and is protected by applicable intellectual property and other laws. Subject to your compliance with these Terms, we grant you a limited, non-exclusive, non-transferable, revocable license to download and use the App on a personal device that you own or control, solely for your own personal, non-commercial use. All rights not expressly granted to you are reserved by Comigo.

11. Third-Party Services

The App relies on infrastructure and services provided by third parties (for example, cloud hosting, authentication, AI-related technology providers, and the device operating-system capabilities described in Section 7) in order to function. We select these providers with reasonable care, but we do not control them and are not responsible for their availability, accuracy, security practices, or performance, except as expressly stated in our Privacy Policy or required by applicable law. Your use of any third-party identity provider (such as a "Sign in with" option) to access the App is also subject to that provider's own terms and privacy practices.

12. Feedback

If you choose to provide us with comments, suggestions, ideas, or other feedback about the App, you agree that we may use that feedback for any purpose, including to improve the App, without any obligation to compensate you and without any confidentiality obligation on our part, unless we agree otherwise in writing.

13. Disclaimers

THE APP, INCLUDING ALL CONTENT, FEATURES, AND FUNCTIONALITY MADE AVAILABLE THROUGH IT, IS PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS, WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING, WITHOUT LIMITATION, IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT.

WE DO NOT WARRANT THAT THE APP WILL BE UNINTERRUPTED, TIMELY, SECURE, OR ERROR-FREE, THAT DEFECTS WILL BE CORRECTED, OR THAT THE APP WILL MEET YOUR EXPECTATIONS OR RESULT IN ANY PARTICULAR LEVEL OR RATE OF LANGUAGE PROFICIENCY OR LEARNING OUTCOME. THE APP IS INTENDED AS AN EDUCATIONAL AND ENTERTAINMENT TOOL AND IS NOT A SUBSTITUTE FOR FORMAL INSTRUCTION, ASSESSMENT, OR CERTIFICATION. THE OPTIONAL FOCUS/APP-LOCK FEATURE DESCRIBED IN SECTION 6 IS A SELF-DISCIPLINE AID ONLY AND IS NOT A GUARANTEED OR FOOLPROOF RESTRICTION MECHANISM.

SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OF CERTAIN WARRANTIES, SO SOME OF THE ABOVE EXCLUSIONS MAY NOT APPLY TO YOU, IN WHICH CASE SUCH WARRANTIES ARE LIMITED TO THE MINIMUM EXTENT REQUIRED BY APPLICABLE LAW.

14. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT WILL COMIGO, OR ITS OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, OR LICENSORS, BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR ANY LOSS OF PROFITS, REVENUE, DATA, GOODWILL, OR OTHER INTANGIBLE LOSSES, ARISING OUT OF OR RELATED TO YOUR ACCESS TO OR USE OF, OR INABILITY TO ACCESS OR USE, THE APP, WHETHER BASED ON WARRANTY, CONTRACT, TORT, OR ANY OTHER LEGAL THEORY, AND WHETHER OR NOT WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, OUR AGGREGATE LIABILITY FOR ANY CLAIM ARISING OUT OF OR RELATING TO THESE TERMS OR THE APP WILL NOT EXCEED THE GREATER OF (A) THE TOTAL AMOUNT, IF ANY, YOU HAVE PAID US FOR USE OF THE APP IN THE TWELVE (12) MONTHS PRECEDING THE EVENT GIVING RISE TO THE CLAIM, OR (B) FIFTY U.S. DOLLARS (USD $50).

SOME JURISDICTIONS DO NOT ALLOW THE LIMITATION OR EXCLUSION OF LIABILITY FOR CERTAIN TYPES OF DAMAGES, SO SOME OF THE ABOVE LIMITATIONS MAY NOT APPLY TO YOU.

15. Indemnification

To the extent permitted by applicable law, you agree to defend, indemnify, and hold harmless Comigo and its officers, directors, employees, and agents from and against any claims, liabilities, damages, losses, and expenses, including reasonable attorneys' fees, arising out of or in any way connected with your access to or use of the App, your violation of these Terms, or your violation of any rights of a third party.

16. Dispute Resolution

We encourage you to contact us first at hello@usecomigo.com if you have a dispute, so that we can try to resolve it informally. If a dispute cannot be resolved informally, it will be resolved in accordance with the governing law and venue described in Section 18, except where applicable law grants you the right to bring a claim in a different forum (for example, certain consumer protection laws in your jurisdiction of residence) notwithstanding any agreement to the contrary.

17. Changes to the App or These Terms

We may modify, suspend, or discontinue any part of the App at any time. We may also revise these Terms from time to time to reflect changes in our App, business practices, or legal requirements. If we make material changes, we will provide notice through the App, by posting an updated version on our website, or by other reasonable means, before the changes take effect. Your continued use of the App after the effective date of any revised Terms constitutes your acceptance of those changes. If you do not agree to the revised Terms, you must stop using the App.

18. Governing Law and Venue

These Terms are governed by, and will be construed in accordance with, the laws applicable in the jurisdiction in which Comigo is established, without regard to its conflict-of-laws principles, except to the extent that mandatory consumer-protection or other laws of your jurisdiction of residence apply notwithstanding this choice of law. Any dispute not resolved informally will be subject to the exclusive jurisdiction of the competent courts of that jurisdiction, except where applicable law requires otherwise.

19. General Provisions

• Entire agreement: these Terms, together with our Privacy Policy and any additional terms presented to you for specific features, constitute the entire agreement between you and Comigo regarding the App and supersede any prior agreements.
• Severability: if any provision of these Terms is found to be unenforceable or invalid, that provision will be limited or eliminated to the minimum extent necessary, and the remaining provisions will remain in full force and effect.
• No waiver: our failure to enforce any right or provision of these Terms will not be deemed a waiver of that right or provision.
• Assignment: you may not assign or transfer these Terms, by operation of law or otherwise, without our prior written consent. We may assign these Terms, in whole or in part, without restriction, including in connection with a merger, acquisition, or sale of assets.
• Force majeure: we will not be liable for any failure or delay in performance to the extent caused by circumstances beyond our reasonable control.
• Export and sanctions compliance: you agree to comply with all applicable export control and economic sanctions laws and regulations in your use of the App.
• Survival: provisions that by their nature should survive termination of these Terms (including, without limitation, ownership provisions, warranty disclaimers, indemnity, and limitations of liability) will survive any termination of these Terms.

20. Contact Us

If you have any questions about these Terms, please contact us at:

Email: hello@usecomigo.com
Website: https://usecomigo.com/

See also our Privacy Policy for information on how we collect, use, and protect your personal information.